Liu, Z., Shan, J. & Pigneur, Y. (2016) The Role of Personalized Services and Control: An Empirical Evaluation of Privacy Calculus and Technology Acceptance Model in Mobile Context. Journal of Information Privacy and Security, 12(3): 123-144
The last few years have witnessed an explosive growth in the use of smartphones. Such widespread use brings with it concerns over the protection of privacy. The purpose of this study is to better understand such privacy issues in a mobile context. Building upon existing privacy concern literature, this study has developed a theoretical framework that combines a privacy calculus model with a technology acceptance model in the mobile application context. Also examined is the role of personalized services and users’ control over personal data in this domain. Based on a study of 308 participants, the results reveal that perceived enjoyment has replaced perceived ease-of-use as a main predictor of perceived behavioral intentions in a mobile TAM. The findings also showed that personalized services and users’ control over personal data have a strong effect on both a privacy calculus and mobile TAM.